Privacy Policy

At NdihmaPlus we value your trust and take your privacy seriously. This Privacy Policy explains what personal data we collect from our customers, how we use it, and how we protect it, when you request or use our cleaning services for homes and businesses.

Who we are

NdihmaPlus is a professional cleaning company based in Tirana, providing cleaning services for families and businesses. For any matter relating to your personal data, you can contact us:

• Email: ndihmaplus2015@gmail.com
• Phone: +355 69 338 1880
• Official website: www.ndihmaplus.com
• Business number: M11927007D

What data we collect

We collect only the data that is necessary to provide our services and to communicate with you. This may include:

• Your first and last name;
• Your phone number and email address;
• The address where the cleaning service will be carried out;
• Details about the service you request (type of cleaning, area, preferred schedule);
• Our communications with you (messages, quote requests, service requests).

We do not collect sensitive data and we do not ask customers for information that is not directly related to the service.

How we collect the data

We obtain your data directly from you, when you:

• fill in the quote request form on our website;
• contact us by phone, email or through social media;
• provide your data in person during contact or service.

Why we use your data

We use your personal data for the following purposes:

• to prepare quotes and respond to your requests;
• to schedule and carry out the cleaning service;
• to communicate with you about appointments, changes or billing;
• to maintain customer records and service history;
• to improve the quality of our services.

Legal basis

We process your data on the basis of your consent, the need to perform the service you have requested, and in compliance with legal obligations under Albanian legislation on the protection of personal data (Law No. 9887, as amended).

Sharing data with third parties

We do not sell, trade or rent your personal data. We may share your data only:

• with our cleaning staff who carry out the service for you, and only to the extent necessary;
• when required by law or by the competent authorities.

Data storage and security

We keep your data for as long as necessary to provide the service and to meet our legal obligations. We take reasonable organizational and technical measures to protect the data from unauthorized access, loss or misuse.

Cookies and the website

Our website may use simple cookies for functionality and to understand how the site is used. You can manage or block cookies through your browser settings.

Your rights

You have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data, where there is no legal obligation to keep it;
• withdraw your consent at any time.

To exercise these rights, contact us at ndihmaplus2015@gmail.com or +355 69 338 1880.

Changes to this policy

This policy may be updated from time to time. Any changes will be published on this page.

Effective from: 4 September 2026.